Citadel Compliance is committed to protecting your privacy and handling personal information in a transparent and responsible manner. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who We Are
Citadel Compliance provides consulting and advisory services relating to regulatory compliance, quality management systems, risk management, and healthcare governance, including services relevant to the NDIS, Aged Care, DVA, and related sectors.
This Privacy Policy applies to all personal information collected through our website, LinkedIn Lead Generation Forms, communications, and professional engagements.
2. Personal Information We Collect
We may collect personal information including, but not limited to:
- Name
- Email address
- Telephone number
- Organisation name
- Job title or role
- Information you provide in enquiries or correspondence
We only collect personal information that is reasonably necessary for our business functions and activities.
3. How We Collect Personal Information
Personal information is collected through:
- Website enquiry forms
- LinkedIn Lead Generation Forms
- Email, telephone, or direct correspondence
- Professional meetings and consultations
Information is collected directly from you unless it is unreasonable or impracticable to do so.
4. Purpose of Collection
We collect and use personal information for the purposes of:
- Responding to enquiries and requests
- Providing information about our services
- Communicating regarding professional engagements or potential engagements
- Managing client relationships
- Improving our services and communications
- Meeting legal, regulatory, and compliance obligations
We do not use personal information for purposes unrelated to the above without your consent.
5. Disclosure of Personal Information
Personal information may be disclosed to:
- Professional advisers (including legal, accounting, or compliance advisers)
- Service providers engaged to support our operations (for example, IT or administrative support)
- Regulatory or government authorities where required by law
Citadel Compliance does not sell, rent, or trade personal information to third parties.
6. Data Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Personal information may be stored electronically or in hard copy form and is protected through appropriate administrative, technical, and organisational safeguards.
7. Marketing and Communications
Where you have made an enquiry or expressed interest in our services, we may contact you with information relevant to that enquiry.
You may opt out of receiving communications from us at any time by using the unsubscribe option provided or by contacting us directly.
8. Access and Correction
You may request access to the personal information we hold about you and request correction if the information is inaccurate, incomplete, or out of date.
Requests for access or correction should be made using the contact details below. We will respond within a reasonable timeframe.
9. Retention of Information
Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal, regulatory, or professional obligations.
10. Privacy Complaints
If you believe that your privacy has been breached or you have concerns about how your personal information has been handled, you may contact us directly.
We take privacy complaints seriously and will investigate and respond in a timely manner.
11. Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes in legal requirements or our business practices. The current version will always be available on our website.
12. Contact Us
For enquiries, access requests, or privacy-related concerns, please contact:
info@citadelcompliance.com.au
Website: https://www.citadelcompliance.com.au